UNPLUGGED FAQ

For all merchandise-related questions, please contact: support@downrightmerchandise.net

I've purchased tickets to the livestream. How do I watch it?

  • Click [here] to log in to the account you created when checking out to watch the livestream on Saturday, May 8th at 7PM ET / 4PM PT.
  • The show will be available for replay until May 10th at 11:59 PM ET.
  • If you have not created an account, you can do so [here] with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728

I have a question about the meet and greet!

I have another question!

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

  • Internet Explorer
  • Roku's browser apps (use Casting instead)
  • Amazon Silk
  • Fire TV Stick
  • Playstation 4
  • Xbox (performance may vary)
  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)